Terms of sale

1. Who we are

Kenton Crafts is the trading name of Russell Hunter, a sole trader based in Newcastle upon Tyne.

We are not VAT registered.

Email: hello@kentoncrafts.co.uk

In these terms, "we" and "us" mean Russell Hunter trading as Kenton Crafts.

2. About these terms

These terms apply to every order placed through this website.

They are written for people buying for themselves, not for a business.

Nothing in these terms takes away your legal rights as a consumer.

3. What we sell

Everything is made to order. We do not hold stock.

Each item is made to your wording, your photo or your design.

Pictures on the website are a guide. Your finished item may differ slightly:

• Slate is a natural material. Each piece has its own shape, edge and texture.
• Printed colours can look a little different from the colours on your screen.
• 3D prints are built in layers, so fine layer lines are normal.

4. Placing an order

You choose your item, type your wording, add any photo, check it and pay.

When your payment goes through, we email you an order confirmation.

The contract between you and us starts when we send that email.

Sometimes we cannot make an order. For example, a photo may be too small to print well, or the design may be one we cannot print (see section 8). If so, we will tell you and refund you in full.

We deliver to UK addresses only.

5. Custom orders and quotes

Some work is priced per job. This includes 3D printing and anything sent through the custom order form.

Sending a request is not an order. You do not pay anything at that stage.

We reply with a price and, where it helps, a proof or a description of what we will make.

There is no contract until you accept the quote and pay.

If we send you a proof, check it carefully. We make the item to match the proof you approve.

6. Prices

Prices are in pounds sterling.

We are not VAT registered, so no VAT is charged or added.

The price you pay is the price shown when you place your order, plus any delivery charge.

The delivery charge is shown at checkout before you pay.

If a price on the website is clearly a mistake, we will contact you before making anything. You can then pay the correct price or cancel for a full refund.

7. Payment

You pay in full when you order.

Payments are taken securely by Stripe. You can pay by card, and by PayPal where it is shown at checkout.

Your card details go straight to Stripe. We never see or store your card number.

8. Your wording, photos and designs

Spelling and wording

We print exactly what you type and confirm. That includes spelling, capital letters and punctuation.

We do not correct or change your wording. Please check it carefully before you pay.

If you spot a mistake after ordering, email us straight away. If we have not started making your item, we will change it for you.

Once an item has been made as you ordered it, a mistake in what you typed is your responsibility. A remake would be a new order.

Photos and artwork you upload

You must own every photo and design you send us, or have permission to use it.

By uploading it, you confirm that you do, and you allow us to use it to make your order.

We only use your photos and designs to make your order. We do not use them in adverts without asking you first.

Designs we will not print

We will refuse an order that includes:

• copyrighted or trademarked material you do not have the right to use. This includes film, TV and game characters, brand logos, sports club badges and band artwork;
• offensive, hateful or indecent content;
• anything unlawful.

This is our decision to make. If we refuse your order, we will refund you in full.

9. Delivery and collection

We make and dispatch orders within 3 days.

Delivery is by Evri to UK addresses and costs £3.95 per order. Delivery is free when your items come to £40.00 or more.

Collection in Newcastle (NE3) is free, at a time we agree with you.

The courier's delivery time is on top of our 3 days.

By law we must deliver within 30 days of your order unless we agree something different with you. If we do not, contact us and we will put it right. That can include a full refund.

Your order is our responsibility until it is delivered to the address you gave us, or until you collect it. After that it is yours.

Please check your delivery address before you pay. We send to the address you type.

Full details are on the delivery and returns page.

10. Cancelling and changing your mind

Most online purchases can be cancelled within 14 days. That right does not apply to goods that are personalised or made to your specification.

This is set out in regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Everything we sell is made to order for you. So once the contract has started, you do not have a legal right to cancel because you have changed your mind.

If you need to change or cancel, email us straight away. If we have not started, we will do our best to help.

11. Faulty, damaged or wrong items

Under the Consumer Rights Act 2015, your item must be as described, of satisfactory quality and fit for purpose.

If it is faulty, arrives damaged, or is not what you ordered, we will replace it free or refund you.

If you tell us within 30 days of receiving it, you can choose a full refund.

Email hello@kentoncrafts.co.uk with your order number and a photo. If we need the item back, we will pay the postage.

See the returns section for the steps.

12. Our responsibility to you

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your legal rights as a consumer, including under the Consumer Rights Act 2015.

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that.

We sell for private use. If you use our products for a business, we are not responsible for business losses such as lost profit or lost sales.

We are not responsible for delays caused by things outside our reasonable control, such as severe weather or courier strikes. If that happens we will tell you and agree a new date or a refund.

13. Your personal information

We use your details to make and deliver your order. Our privacy notice explains how.

14. Complaints

If you are unhappy with anything, please email hello@kentoncrafts.co.uk. We want to put it right.

For free, independent advice on your rights, you can contact the Citizens Advice consumer service.

15. The law that applies

These terms are governed by the law of England and Wales.

You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can bring a claim in the courts where you live instead.

16. Changes to these terms

We may update these terms from time to time.

The terms that apply to your order are the ones on this page on the day you ordered.

Last updated: 13 November 2026